Frequently Asked Questions

DVHS courses are for all levels of students.

• Parents can ask to see the Assignment Schedule for the course and help ensure all the work is completed by the deadline.  
• Parents can encourage students to reach out to the teacher when help is needed. 
• Parents can encourage students to make best use of their class time while at school but finish any work at home that could not be completed at school.  
• Parents can also remind students to read the Announcements in Schoology, chat messages in Google Chat, email messages, and directions in Schoology and the Assignment Schedule.  
• Parents should also check grades in Aspen regularly to stay informed of up-to-date progress and grades. 

Some of the advantages of DVHS include

• increasing education options for eligible military-connected students
• enhancing curriculum by providing additional resources to fill gaps, addressing needs for advanced academic coursework such as AP courses
• providing flexibility in scheduling.

Before choosing to get a tutor for your child, please reach out to the teacher for the course. The teacher may want to meet with your child.  Or they may have some suggestions and strategies that can help your child. Ultimately, whether you choose to get a tutor is up to you.  However, keep in mind the teacher is the best resource for the course and knows what material is covered.

Students must enroll in their local DoDEA school before enrolling in the DVHS.  The DVHS does not have the authority to directly enroll students. Further, the DVHS can only offer full-time* enrollment for students who are eligible for the Non-DoD Student Program. 

Please see our Eligibility page for more information.

*The full-time virtual option for DoDEA students offered during SY20-21, SY21-22, and SY22-23 was an emergency response to the global pandemic and was authorized for only a limited time. In SY23-24, the DVHS returned to its previous status as a supplemental program.

Due to contractual issues, only DVHS staff and students enrolled in courses have access to DVHS courses. Parents can view their child’s course by having the student show it to them. 

Your student may be eligible through the Non-DoD Schools Program (NDSP). Please visit the NDSP website for more information.

Students and teachers communicate primarily through Google Chat and Gmail. Through Google Chat, students can reach out to teachers and receive quick responses and “real-time” help with assignments. If further instruction is needed, one-on-one Google Meets can be initiated in Chat, as well.

Your student may be eligible for our Expanded Eligibility Pilot Program, which allows children of active-duty personnel to take up to two credits per year with the DVHS. Please see our Expanded Eligibility web page for more information.

Office hours are posted on the Teacher Introduction & Contact Information page in each course in Schoology.  These hours are typically when teachers are available and actively working.  If you contact your teacher during these office hours, you are likely to receive a quick response.  However, keep in mind that teachers may be helping other students, attending meetings, or collaborating with other teachers or staff and so this may delay a response.  Sometimes teachers may adjust their hours to meet the needs of students in different time zones.

DVHS courses are customized, standards-based courses specifically designed to meet all DoDEA diploma options. DVHS courses are consistent with the curriculum standards, delivery of instruction, and performance expectations for DoDEA high school courses.

Students can reach out to teachers through Google Chat or email at any time.  They may receive an immediate response or delayed response depending on the time.  DVHS Teachers work at varied times to allow students who are in different time zones to reach out to the teacher synchronously.  These times may be while students are in class or after school hours. Teachers will post their office hours in the Teacher Introduction & Contact Information page in their course in Schoology

When reaching out to a teacher, students should be very specific in their question including specific assignment names or the content in order to receive a clear and complete response when the teacher responds.  If students want to talk with the teacher in a live video call, students can schedule a meeting with the teacher.  Some teachers may have drop-in meetings where the student can log into an online meeting to talk with the teacher at a specific time each week.  Teachers will post their drop-in meeting times in Schoology.

The intent of DVHS is to expand access to education and provide curricular options similar to programs delivered within local DoDEA schools. DVHS courses will address the same standards and performance expectations, as well as provide the advantages of creating a systemic approach to curriculum and instruction that also has the benefit of brick-and-mortar instruction.

Students are not expected to work over holidays or breaks.  If a student falls behind, it may be recommended that the student use any break to catch up, if possible.

All DVHS courses have a weekly Assignment Schedule that students must follow to ensure course completion by the end of the term. DVHS does allow some flexibility, but to ensure success, students should have a designated time in which to complete coursework. Students may also be able to complete assignments each week wherever and whenever they have Internet access, but ongoing and routine participation is crucial. While some learning takes place at any time the student chooses (reading, research, etc.) some of the requirements include participating in live, online discussions via web conferencing in addition to video and/or audio chats.

Extra credit is up to teacher discretion.  Before students seek out extra credit, it is highly recommended that they ensure all required work is completed and turned in.

DVHS students are encouraged to establish a strong rapport with their online teacher(s) to help address course questions or challenges. Each DVHS student has a variety of ways in which to contact his/her course instructor when questions arise about course content or if one-on-one assistance is needed. Listed within each course is the teacher’s email address and office phone number. Instant messaging (IM) and web-conferencing tools are also used to support student-student and student-teacher real-time interaction.

In many DoDEA schools, every student is assigned to a local facilitator who provides routine monitoring and helps address on-site issues or contacts technical support technicians regarding access issues. The local facilitator’s role is critical for helping students develop time-management skills, ensure successful completion, and address academic integrity issues.

Students participating through the NDSP program will work with a facilitator assigned to them at the time of admission.

For technical support, DVHS students may submit a DVHS Help Desk ticket using the link provided in each DVHS course and on the DVHS website home page. We have Educational Technologists responding to requests almost 24 hours a day, Monday through Friday (except holidays).

In every course, there is a link to the DVHS Tech Help Desk. Students may use this link to submit a help desk ticket and will be contacted by one of the DVHS Educational Technologists (ET). While we do have ETs in the Americas, Europe, and the Pacific, we are not able to provide "round the clock" coverage. It is in the student's best interest to first ask for help from their  teacher and/or local facilitator before  submitting a help desk ticket.  Often they can help resolve questions more quickly.  But if they cannot, our help desk is available!

Before submitting a ticket, we ask students to complete the following: 

1. Try another browser. Chrome is our first choice, but it is sometimes helpful to try Edge. If the student is using Safari, have them switch to Chrome. Some of our courses do not work well in Safari.
2. Clear the browser cache/history for All Time. Note using all time for the time period is critical. (Google directions for your browser.)
3. Restart the computer. 

If these steps do not resolve the issue, we ask students to then submit a DVHS help desk ticket. 

The DVHS is open to all students who meet DoDEA eligibility requirements. Special education staff works collaboratively with online instructors and share the responsibility for assisting students with identified disabilities to be successful in the online environment. All students can learn when instruction is geared to their strengths and are given sufficient opportunity to learn.

Most of our courses do not require specific software beyond what is provided by DoDEA.  A few of our courses may require students to download a software application. Please see the DVHS Technical Requirement page on this website for more information. Once enrolled, it is best to contact the teacher for more information on what software applications may be needed for your course.