Frequently Asked Questions

FAQs

    Office hours are posted on the Teacher Introduction & Contact Information page in each course in Schoology.  These hours are typically when teachers are available and actively working.  If you contact your teacher during these office hours, you are likely to receive a quick response.  However, keep in mind that teachers may be helping other students, attending meetings, or collaborating with other teachers or staff and so this may delay a response.  Sometimes teachers may adjust their hours to meet the needs of students in different time zones.

    Students can reach out to teachers through Google Chat or email at any time.  They may receive an immediate response or delayed response depending on the time.  DVHS Teachers work at varied times to allow students who are in different time zones to reach out to the teacher synchronously.  These times may be while students are in class or after school hours. Teachers will post their office hours in the Teacher Introduction & Contact Information page in their course in Schoology

    When reaching out to a teacher, students should be very specific in their question including specific assignment names or the content in order to receive a clear and complete response when the teacher responds.  If students want to talk with the teacher in a live video call, students can schedule a meeting with the teacher.  Some teachers may have drop-in meetings where the student can log into an online meeting to talk with the teacher at a specific time each week.  Teachers will post their drop-in meeting times in Schoology.

    All DVHS courses have a weekly Assignment Schedule that students must follow to ensure course completion by the end of the term. DVHS does allow some flexibility, but to ensure success, students should have a designated time in which to complete coursework. Students may also be able to complete assignments each week wherever and whenever they have Internet access, but ongoing and routine participation is crucial. While some learning takes place at any time the student chooses (reading, research, etc.) some of the requirements include participating in live, online discussions via web conferencing in addition to video and/or audio chats.

    DVHS students are encouraged to establish a strong rapport with their online teacher(s) to help address course questions or challenges. Each DVHS student has a variety of ways in which to contact his/her course instructor when questions arise about course content or if one-on-one assistance is needed. Listed within each course is the teacher’s email address and office phone number. Instant messaging (IM) and web-conferencing tools are also used to support student-student and student-teacher real-time interaction.

    In many DoDEA schools, every student is assigned to a local facilitator who provides routine monitoring and helps address on-site issues or contacts technical support technicians regarding access issues. The local facilitator’s role is critical for helping students develop time-management skills, ensure successful completion, and address academic integrity issues.

    Students participating through the NDSP program will work with a facilitator assigned to them at the time of admission.

    For technical support, DVHS students may submit a DVHS Help Desk ticket using the link provided in each DVHS course and on the DVHS website home page. We have Educational Technologists responding to requests almost 24 hours a day, Monday through Friday (except holidays).

    In every course, there is a link to the DVHS Tech Help Desk. Students may use this link to submit a help desk ticket and will be contacted by one of the DVHS Educational Technologists (ET). While we do have ETs in the Americas, Europe, and the Pacific, we are not able to provide "round the clock" coverage. It is in the student's best interest to first ask for help from their  teacher and/or local facilitator before  submitting a help desk ticket.  Often they can help resolve questions more quickly.  But if they cannot, our help desk is available!

    Before submitting a ticket, we ask students to complete the following: 

    1. Try another browser. Chrome is our first choice, but it is sometimes helpful to try Edge. If the student is using Safari, have them switch to Chrome. Some of our courses do not work well in Safari.
    2. Clear the browser cache/history for All Time. Note using all time for the time period is critical. (Google directions for your browser.)
    3. Restart the computer. 

    If these steps do not resolve the issue, we ask students to then submit a DVHS help desk ticket. 

    The DVHS is open to all students who meet DoDEA eligibility requirements. Special education staff works collaboratively with online instructors and share the responsibility for assisting students with identified disabilities to be successful in the online environment. All students can learn when instruction is geared to their strengths and are given sufficient opportunity to learn.

    Most of our courses do not require specific software beyond what is provided by DoDEA.  A few of our courses may require students to download a software application. Please see the DVHS Technical Requirement page on this website for more information. Once enrolled, it is best to contact the teacher for more information on what software applications may be needed for your course.

    Virtual school classes are supplemental to the local school course offerings and are available for students if the course is not offered at the local school or there is a schedule conflict that prohibits the student from taking the course at the local school. Unless the course is not offered, there is a schedule conflict, or extenuating circumstances, courses should be taken at the local school.

    Some courses require online textbooks, while other courses provide content solely online.  It is best to refer to the syllabus or Course Policies for the course to determine how the content will be provided to the student.

    Students can work from anywhere internet access is provided.  Students can even access Schoology on any computer, tablet, or smartphone.  Many teachers suggest finishing any work that cannot be completed during the class period during the school day at home as “homework.” However, some tests or quizzes are required to be taken at the local school while being proctored by a staff member. Such assessments require a password, which can be obtained from the local school facilitator. 

    DVHS teachers are located in one of three hubs:  Quantico, Virginia; Sembach, Germany; or Okinawa, Japan.  The location of the teacher can be found on the Teacher Introduction & Contact Information page in each course in Schoology.

    DVHS courses are not self-paced.  Each course will provide an Assignment Schedule for students to follow. This Assignment Schedule will provide students with the work to complete, the order to complete it, and deadlines for the work.  Students may be able choose what to work on while in class at school and at home for homework.  However, students should adhere to the deadlines.

    We have two options for students residing in the U.S. to attend the DVHS. 

    1. Students residing on installations where DoDEA operates a high school (Fort Campbell, Fort Knox, Camp Lejeune, Puerto Rico and Quantico) may request enrollment in DVHS to supplement their program. Such requests should go start with the local DoDEA school counselor.
    2. Students eligible for the Expanded Eligibility Pilot Program may take up to two credits per year with the DVHS. Registration form is available on the Expanded Eligibility Pilot Program page on the DVHS website. 
       
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